Myphonak and Phone Media: What to Know Before You Buy

The myPhonak app can add useful day-to-day control to compatible Phonak hearing aids, including volume and program changes, personalized sound adjustments, device status, Remote Support, and selected health features. Compatibility is not universal across every Phonak hearing aid ever made, so buyers should confirm their exact model and phone before relying on the app as part of a purchase decision.

Should myPhonak Affect Your Purchase?

The hearing aids themselves should remain the main purchase consideration, but myPhonak can meaningfully improve convenience when the chosen devices are compatible. The app provides remote control over commonly used settings and can make it easier to adapt hearing aids to changing listening situations without opening a separate accessory or visiting a clinic for every small change.

Depending on the hearing-aid model and professional fitting, controls can include volume, program selection, equalizer-style adjustments, ambient balance, noise-management settings, speech-focus controls, and custom programs. Current Audéo Sphere models offer additional controls related to their deep-neural-network noise reduction.

Remote Support is another practical benefit. A participating hearing care professional can arrange a remote session and make fitting changes while the user is at home or another suitable location. Availability varies by country, provider, and hearing-aid model.

Find My Hearing Aids can also help with misplaced devices. On supported configurations, the app records the last location where the hearing aids were connected and can use Bluetooth signal strength to guide the wearer as they move closer to an active device.

In Sonova’s 2025 proprietary research involving 291 Phonak Infinio wearers, 75% reported that they enjoyed using myPhonak to personalize their listening experience. This is manufacturer research, so it should be treated as product-specific evidence rather than independent consumer research.

For a buyer who rarely changes programs and prefers all adjustments to be handled by a hearing care professional, the app may be secondary. For someone who values remote controls, custom programs, remote appointments, or connected-device features, it can be an important part of the ownership experience.

Which Phonak Hearing Aids Use myPhonak?

myPhonak works with supported Phonak hearing aids that have the required Bluetooth connectivity. Phonak maintains an official compatibility list, and buyers should check the exact model rather than assume that any hearing aid carrying the Phonak name will connect.

As of September 2026, Phonak’s current compatibility information includes major products from the EON, Infinio, Lumity, Paradise, and Marvel generations, along with Audéo B-Direct and Terra+. Some older compatible models have fewer app functions than newer products.

Compatible Phonak Models

Current listed models include products such as Audéo E and Audéo E Sphere from EON; Audéo I, Audéo I Sphere, Virto I-R, and CROS I from Infinio; Audéo L, Audéo Life, Audéo Fit, Slim L, Naída L, Sky L, and CROS L from Lumity; plus compatible Paradise and Marvel devices.

Phonak also lists Audéo B-Direct and Terra+ among supported devices. However, compatibility does not mean that every model receives every feature. For example, Phonak notes that some advanced Remote Control and Remote Support functions are unavailable on Audéo B-Direct.

App Feature Access

Feature access varies considerably by model. The table below provides a practical summary rather than treating every compatible hearing aid as identical.

All programs created by the hearing care professional can appear in myPhonak when supported by the fitting. Users can also create and save custom programs from adjustable settings on compatible devices.

Phone And OS Requirements

Current U.S. requirements specify an iPhone running iOS 16 or newer or a Google Mobile Services-certified Android phone running Android 10 or newer. Android devices must support Bluetooth 4.2, and Phonak specifies Bluetooth Low Energy capability for app use.

Meeting the minimum operating-system requirement does not guarantee that every phone behaves identically. Bluetooth implementation, phone firmware, manufacturer power-management settings, and operating-system updates can affect pairing or background connectivity.

Phonak therefore provides a phone compatibility checker in addition to the basic OS requirements.

Does myPhonak Work With Your Phone?

For current U.S. versions of myPhonak, start by checking three things: the phone’s operating system, its Bluetooth capabilities, and the exact Phonak hearing-aid model.

1. iPhone: use iOS 16 or newer.
2. Android: use Android 10 or newer on a Google Mobile Services-certified device.
3. Bluetooth: compatible Android phones need Bluetooth 4.2 and Bluetooth Low Energy support.
4. Hearing aids: confirm that the exact devices appear on Phonak’s current myPhonak compatibility list.

Once paired, the app can provide volume and program controls, device information, and other model-dependent functions. Phone-call and media streaming use the hearing aids’ Bluetooth audio connection rather than the myPhonak app acting as an audio player.

Newer generations simplify this relationship. Phonak states that newer Infinio Ultra and EON configurations can use a more streamlined pairing process for myPhonak, streaming, and phone calls, while earlier generations may require an additional Bluetooth pairing step for audio streaming.

How Do You Pair myPhonak With Phonak Hearing Aids?

Pairing is normally handled inside myPhonak. The exact prompts can differ by hearing-aid generation, but the basic process is straightforward.

1. Install or update myPhonak and turn on Bluetooth on the phone.
2. Open myPhonak and choose the option to pair hearing aids.
3. Restart the hearing aids as directed in the app. This places them in pairing mode for about three minutes.
4. Wait for both hearing aids to appear if you wear a pair.
5. Select the devices and approve each Bluetooth pairing request shown by the phone.
6. Follow any additional instructions for phone calls and media streaming if your hearing-aid generation requires a separate audio pairing.

If two hearing aids are meant to operate as a pair, they normally need to be fitted together and use compatible firmware. Phonak also supports certain mixed R/RT combinations, but supported mixed pairs must meet model and performance-level requirements.

Which myPhonak Features Need an Account?

A myPhonak account is not required for ordinary non-Health functions. Phonak states that users can operate myPhonak without creating an account.

An account becomes important for the Health section. Signing in allows supported health information to be stored securely in the cloud and transferred when a user changes phones.

Account-Only Features

Current Phonak documentation ties account registration primarily to Health functions rather than basic Remote Control or custom-program use.

• Health data: an account is required to access supported Health functions.
• Health synchronization: remaining signed in helps health information synchronize with the account.
• Cloud continuity: stored health information can be transferred when a user replaces a phone.
• Account security: current myPhonak accounts support two-factor authentication.

Remote Control, supported custom-program functions, device settings, and other non-Health controls should not be described as universally account-only features.

Registration Requirements

Registration is therefore optional for a user who only wants compatible hearing-aid controls. Someone who wants supported Health data and cloud synchronization should create and sign in to a myPhonak account.

What Can myPhonak Control Each Day?

The exact controls depend on the hearing aids and professional fitting, but myPhonak can provide a useful daily interface for several common tasks.

1. Volume: raise or lower hearing-aid output within the available range.
2. Programs: switch between programs created by the hearing care professional and supported preset or custom programs.
3. Sound adjustments: compatible models may expose controls for equalization, ambient balance, noise reduction, speech focus, and similar functions.
4. Battery information: rechargeable models can display battery charge information.
5. Streaming setup: the app can help configure Bluetooth calls and streaming on compatible products.
6. Health information: supported rechargeable hearing aids can provide selected activity or wearing metrics when the user is signed in.

Health data is especially model-dependent. Phonak currently lists wearing-time support across a broad selection of EON, Infinio, Lumity, Paradise, and Audéo Fit rechargeable devices. Steps, distance, calories, and activity levels have narrower compatibility, while heart-rate tracking is specific to Audéo Fit.

How Does myPhonak Handle Calls and TV?

It helps to separate myPhonak controls from the Bluetooth connection that actually carries audio. Compatible Phonak hearing aids can receive calls and media over Bluetooth, while myPhonak is used to configure and adjust the hearing-aid experience.

Television audio works differently depending on the hardware. A common Phonak solution is the TV Connector, which sends TV audio directly to compatible hearing aids. Newer EON devices can also access supported Auracast broadcasts through the myPhonak Auracast Assistant.

Call Streaming Control

Compatible Phonak hearing aids can stream phone-call audio directly and use their controls for functions such as accepting or rejecting calls when the model and fitting support them.

myPhonak can help configure streaming and can adjust hearing-aid parameters, but the app itself is not the audio path for an ordinary Bluetooth phone call.

Users should also remember that muting hearing-aid microphones in myPhonak does not necessarily silence phone notifications or incoming calls. Those sounds are controlled by the smartphone and have a higher wireless priority than ordinary environmental microphone input.

TV Audio Delay

Some television setups can produce a visible mismatch between picture and sound. The amount of delay depends on the television, output format, soundbar or receiver, Bluetooth processing, and other equipment in the signal chain.

myPhonak’s current documentation does not establish a universal “negative sound-delay” control for correcting TV lip sync. If dialogue and lip movement do not match, check the television or audio system for settings labeled lip sync, audio delay, AV sync, or digital audio delay.

When using the Phonak TV Connector, connect it according to Phonak’s setup instructions, preferably using the television’s supported digital audio output where appropriate. Keep additional audio-processing devices in mind because each device can add latency.

What Is New in myPhonak in 2026?

Current Phonak materials now include the EON generation alongside Infinio, Lumity, Paradise, and selected earlier products. EON brings newer connectivity features that make the app more relevant than it was on older Phonak platforms.

• Auracast: myPhonak 7.5 or newer can provide an Auracast Assistant for supported Audéo E and Audéo E Sphere hearing aids, allowing users to join compatible public or private broadcasts.
• Simplified connectivity: newer hearing aids can streamline pairing for myPhonak, phone calls, and media streaming.
• Home-screen widgets: current myPhonak versions expose selected controls through smartphone widgets. Available widget functions differ between iOS and Android.
• Updated Find My Hearing Aids: the feature records a last known connection location and can provide proximity guidance when an active hearing aid is nearby.

These newer functions are not a reason to assume that an older compatible Phonak model suddenly gains every EON or Infinio feature. Hardware and firmware still determine what myPhonak can expose.

When Does myPhonak Help Most in Real Life?

1. Changing environments: users can move between quiet conversation, restaurants, music, television, and other programs without visiting a clinic for routine switching.
2. Minor personal adjustments: supported controls can change volume or sound balance when a situation feels different from the professional fitting environment.
3. Remote professional care: Remote Support can reduce travel when the provider offers the service and a remote adjustment is appropriate.
4. Finding misplaced hearing aids: supported Find My Hearing Aids configurations can show the last connection location and guide the user by signal strength.
5. Monitoring use: compatible rechargeable models can report wearing time and selected activity information through the Health section.
6. Connected audio: the app can assist with managing hearing aids that are also paired for phone calls, music, video, TV accessories, or newer Auracast broadcasts.

What Frustrations Should You Expect?

myPhonak is useful, but Bluetooth hearing aids combine several moving parts: the hearing-aid firmware, app version, phone operating system, phone Bluetooth implementation, background permissions, and sometimes a separate streaming connection. Problems can therefore appear even when the hearing aids themselves are working correctly.

Possible frustrations include one hearing aid connecting while the other does not, pairing breaking after an app or OS update, battery information failing to refresh, extra Bluetooth entries appearing on the phone, or streaming taking priority when a phone notification plays.

Feature inconsistency can also be confusing. Not every compatible hearing aid supports the same advanced adjustments, Health metrics, Remote Support functions, Find My Hearing Aids behavior, or newer features such as Auracast.

Android users should note one current limitation: beginning with myPhonak 7.2.1, Phonak says Find My Hearing Aids is no longer supported on phones running Android 10 or earlier. The basic app may still meet the Android 10 minimum requirement, so this is an example of an individual feature having stricter requirements than the app itself.

How Do You Fix myPhonak Connection Problems?

For ordinary connection failures, start with the least disruptive steps before deleting pairings.

1. Close and reopen myPhonak.
2. Turn the phone’s Bluetooth off and back on.
3. Restart both hearing aids.
4. Restart the phone.
5. Make sure both hearing aids have adequate battery power.
6. Update myPhonak and the phone operating system.
7. If only one hearing aid connects, open Devices and confirm that both aids are listed.

If the problem remains, Phonak recommends removing the old Bluetooth connections from the phone and choosing Forget my devices inside myPhonak before pairing again. On some Android configurations, removing only the devices inside the app without also clearing the phone’s Bluetooth entries can prevent a clean reconnection.

How Does Remote Support in myPhonak Work?

Remote Support connects the user with a hearing care professional through myPhonak for an arranged remote appointment. It is not generally an on-demand service where any user can request an immediate fitting change without first coordinating with a provider.

1. Schedule a Remote Support appointment with a participating hearing care professional.
2. Before the appointment, make sure the hearing aids are switched on, connected to myPhonak, and adequately charged or fitted with good batteries.
3. Connect the phone to a stable internet connection.
4. Open the Support section and start the scheduled Remote Support session.
5. Allow microphone and camera permissions if prompted.
6. Join the session and describe the listening problem to the provider.
7. The provider can make supported hearing-aid adjustments during the session.

Remote Support is available in many countries but not everywhere, and the hearing care professional must support the service.

Is myPhonak Worth It for Most Buyers?

For someone already considering compatible Phonak hearing aids, myPhonak is a useful companion because it adds convenient controls without a separate app purchase. However, the app should remain a secondary buying factor behind the hearing aid’s suitability for the user’s hearing loss, physical fit, sound quality, reliability, professional support, and required features.

The strongest reason to value myPhonak is not that it transforms an unsuitable hearing aid into a suitable one. Its advantage is that it makes a well-fitted, compatible Phonak device easier to control and support in everyday life.

Frequently Asked Questions

Can I use myPhonak without a Phonak account?

Yes. Phonak states that myPhonak can be used without creating an account. An account is required for the Health features and helps store supported health data securely in the cloud so it can be transferred between phones.

Which Phonak model is considered the best?

There is no single Phonak model that is best for every user. Current families such as EON and Infinio offer newer connectivity and processing features, while products such as Naída are designed for different hearing-loss and power requirements. The most suitable model depends on hearing test results, required output, physical style, connectivity needs, budget, and professional fitting.

What is the average life of a Phonak hearing aid?

Phonak says about six years is a usual hearing-aid lifespan, but actual service life varies with device style, moisture and earwax exposure, battery condition, maintenance, physical wear, changing hearing needs, and the availability of repairs or replacement parts.

How much does the myPhonak app cost?

myPhonak is free to download. Costs associated with hearing aids, mobile data, professional services, or remote appointments are separate and can vary by provider, insurance coverage, and country.

Why does only one hearing aid connect to myPhonak?

Possible causes include incomplete initial pairing, a low battery, Bluetooth interference, flight mode, mismatched firmware, or hearing aids that were not fitted together as a pair. Restart both aids and the phone first. If one aid is still missing, use Devices > My hearing aids > Forget my devices and pair the set again.

Does myPhonak stream TV sound directly?

Not by itself. Traditional Phonak TV streaming normally uses a compatible wireless connection such as the Phonak TV Connector. Newer Audéo E and Audéo E Sphere devices can also access compatible Auracast broadcasts through myPhonak 7.5 or newer. The app helps manage supported functions, while the hearing aids receive the audio stream.

Conclusion

myPhonak is most useful as a control and support layer for a compatible, professionally fitted Phonak hearing aid. It can provide convenient program and sound adjustments, custom settings, Remote Support, device information, Find My Hearing Aids, selected Health functions, and newer connectivity tools such as Auracast on supported EON products.

The important qualification is compatibility. Buyers should confirm the exact hearing-aid model, phone, operating system, and desired feature rather than assuming every Phonak device receives the same functions. The app is free and increasingly capable, but hearing-aid fit, appropriate amplification, sound performance, reliability, and access to a qualified hearing care professional remain more important than the companion app alone.

Sources

1. Phonak — myPhonak App — current features, phone requirements, Remote Support, EON/Infinio functions, widgets, and manufacturer research.
2. Phonak — myPhonak Compatible Hearing Aids — current supported hearing-aid models and older-device limitations.
3. Phonak — myPhonak User Guide and Compatibility Information — iOS, Android, Bluetooth, and user-guide requirements.
4. Phonak — Is an Account Needed to Use myPhonak? — account requirements and Health-data storage.
5. Phonak — Repairing myPhonak Connection Issues — pairing, re-pairing, Bluetooth cleanup, and streaming setup.
6. Phonak — TV Connector Setup — television audio connection and hearing-aid streaming setup.