DJI drone repair in the US usually starts with DJI’s online repair service, and you can also use an independent repair shop. The standard DJI warranty covers factory defects, not crashes. DJI Care Refresh is the optional plan for accidents, but it may not be sold for every drone or in every region, so check your exact model first.
The FCC’s 22 December 2025 Covered List decision blocks new DJI models from getting FCC authorization. It does not stop you from owning, flying or repairing a drone you already have. For the full rules, read Is DJI banned in the US? We could not find an official DJI statement on how the Covered List changes US repair or Care Refresh, so this guide only states what DJI’s own support pages say. Last checked: October 2026.
What DJI Repair Coverage Includes
A DJI repair can be paid for in three ways:
- Standard warranty. Free repair for manufacturing faults during the warranty period. The length depends on the part and the model. DJI lists it in its after-sales policy.
- DJI Care Refresh. A paid plan for accidents such as collisions, water damage and flyaways. You pay a replacement fee for each claim, and DJI lists the fee for each model.
- Paid repair or an independent shop. This covers everything else, including damage after your coverage ends.
DJI Care Refresh vs. DJI Warranty
The warranty fixes factory faults. Care Refresh covers accidents. This is how DJI describes the two.
| Standard warranty | DJI Care Refresh | |
|---|---|---|
| Covers | Manufacturing faults that are not caused by the user | Collision, water damage, flyaway and natural wear on camera drones |
| Plans | Comes with the drone | 1-Year Plan or 2-Year Plan (the 2-Year Plan only supports certain products) |
| Replacement limit | Not applicable | 1-Year Plan: 2 replacements, including 1 for flyaway. 2-Year Plan: 4 replacements, including 2 for flyaway |
| Cost | Included with the drone | The plan, plus a replacement fee per claim. DJI lists both for each model |
| Warranty link | Not applicable | Both plans include the official warranty for the same length as the plan |
Two rules from DJI’s Care Refresh FAQ matter most. First, you must buy the plan soon after you activate the drone. For aircraft, DJI says the aircraft must have been activated within the last 48 hours. Second, to use flyaway cover, the aircraft and the remote controller must stay bound to your DJI account. Do not unbind them before you file a claim.
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Can You Still Buy DJI Care Refresh in the US?
It depends on your drone, and DJI’s pages do not give one clear answer. DJI’s US support site has a Care Refresh page with a link to the DJI Store. But the region list in DJI’s Care Refresh FAQ does not name the United States. DJI also says some plans only support certain products.
Do this before you count on it: open the DJI Store page for your exact drone and look for a Care Refresh option. If you cannot find one, assume you do not have it.
When the DJI Warranty Won’t Help
The standard warranty is for defects. It does not cover damage you or the weather caused.
What Can Void Your DJI Warranty
- Crashes, drops and other pilot error
- Water damage
- Repairs or changes made by someone DJI has not approved
- Third-party parts
- Flying in a way DJI’s safety guidelines do not allow
Keep your receipt and take photos of the drone before every trip. They help if you ever need to show the damage was not your fault.
Alternatives to DJI Care Refresh in the US
If you cannot get Care Refresh, or your cover has ended, you have two main options.
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Third-Party Drone Insurance
Specialist drone insurers sell policies for damage, theft and liability. Terms differ a lot, so ask these questions before you buy:
- Does it cover flyaway or loss?
- Does it pay for accidents caused by pilot error?
- What is the deductible, and is there a claim limit?
- Does it cover your exact drone model?
If you plan to use your home or renters policy instead, ask the insurer in writing. Some policies exclude drones.
Independent Repair Shops
An independent shop can repair a drone that DJI will not or cannot fix. Ask which parts the shop uses, whether the repair has its own warranty, and how long it will take. Do not use an independent shop while you are still under DJI warranty or Care Refresh. An unapproved repair can end your cover.
How to Start a DJI Drone Repair or Care Refresh Claim
- Stop flying. Power the drone off and remove the battery.
- Find the serial number. It is on the label on the aircraft and on the original box.
- Document the damage. Take clear photos or a short video of the damage and of the whole aircraft.
- Check your cover. Confirm the warranty period and whether you bought Care Refresh. DJI’s repair site has a device information and service history lookup.
- Request service. Go to DJI’s online repair service, sign in, choose the online repair request, and follow the steps. DJI has a separate flyaway service page for lost drones.
- Send the drone in and track it. Follow DJI’s shipping instructions, then check progress in your service portal.
We could not verify a fixed turnaround time from DJI, so ask for an estimate when you open the case. Keep your DJI account and remote controller bound to the aircraft until the claim is closed.
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How to Renew DJI Care Refresh
DJI’s FAQ sets these conditions for renewal:
- You must have bought a DJI Care Refresh 1-Year or 2-Year Plan before.
- Your plan must not have expired, or must have expired within the last 15 days.
- Renewal limits are different for each model, so check yours on the DJI Store.
Frequently Asked Questions
Can You Still Get DJI Care Refresh in the US?
Maybe. DJI’s US support site links to the DJI Store, but its FAQ region list does not include the US. Check the DJI Store page for your exact model. If it offers no Care Refresh plan, you cannot buy one for that drone.
Can You Still Get DJI Drones Repaired?
Yes, you can request service on DJI’s online repair site, and independent shops also repair DJI drones. The FCC Covered List does not ban repairs on drones you already own. DJI has not published a clear statement on US repair under the Covered List. If the drone is under warranty, start with DJI. If it is not, get a written quote and a parts list from any shop you consider.
How Do I Claim DJI Care Refresh for Repair?
Find the serial number, photograph the damage, and open a service request on DJI’s online repair site. Do not unbind the aircraft or controller first. The full steps are in the claim section above.
How Much Does DJI Charge to Repair a Drone?
It depends on the model and the damage. DJI has a price lookup for parts and repairs on its repair site. Use it, or ask for an estimate when you open a case. Out-of-warranty repair on a lower-cost drone can cost close to a replacement, so compare both.
Conclusion
For factory faults, use the DJI warranty. For accidents, Care Refresh is the plan to look for, but confirm that it is sold for your drone first. If neither applies, compare drone insurance and independent repair. Also read which DJI drones are still available in the US and how DJI firmware updates work after the Covered List. Sources: DJI Care Refresh and DJI repair service.
