The app for Phonak hearing aids is myPhonak, a free app from Sonova for iPhone and Android. To set it up, install myPhonak, turn on Bluetooth, tap Pair hearing aids in the app, put your hearing aids in pairing mode, and accept the Bluetooth pairing request for each hearing aid. This myPhonak app pairing process takes a few minutes and works with Phonak’s Bluetooth models, such as Paradise, Lumity, and Infinio.
Below are the phone requirements, step-by-step pairing for rechargeable and battery models, what the app can do, and fixes when it won’t connect.
myPhonak App Requirements
| Requirement | iPhone | Android |
|---|---|---|
| Operating system | iOS 16 or later | Android 10 or later |
| Bluetooth | Bluetooth Low Energy | Bluetooth 4.2 or later |
| Other | iPhone 8 or newer in practice (iOS 16 support) | Google Mobile Services (GMS) certified phone |
| Cost | Free on the App Store | Free on Google Play |
Requirements come from Phonak’s Bluetooth compatibility page and the App Store listing. They change with app updates, so check the store listing before you install.
Older phones can still take calls and stream to many Phonak aids without the app. See our iPhone 6 and Phonak Bluetooth guide for what works on iOS 12.
Which Phonak Hearing Aids Work With myPhonak?
myPhonak supports Phonak’s Bluetooth hearing aid platforms, including the Marvel, Paradise, Lumity, and Infinio generations (including Audéo Sphere Infinio), plus models such as Audéo Fit for health tracking. Some features depend on the hearing aid model and how your hearing care professional set it up.
Phonak aids from before Marvel don’t connect to myPhonak. If you’re unsure, ask your hearing care professional or check the model name on your paperwork.
myPhonak App Pairing on iPhone, Step by Step
These steps follow Phonak’s own support instructions. For phone calls and streaming, you pair through the app, not the Accessibility > Hearing Devices menu.
- Install myPhonak from the App Store.
- Turn on Bluetooth in Settings > Bluetooth.
- Open the app, go through (or skip) the intro, and complete the privacy and usage data screens.
- On the Home screen, tap Pair hearing aids.
- Put the hearing aids in pairing mode (it lasts about 3 minutes):
- Rechargeable: place them in a powered charger for a few seconds and take them out, or switch them off and on with the button until they blink green.
- Battery (non-rechargeable): open and close the battery doors.
- Tap Continue. Wait until both hearing aids appear, then tap Pair.
- Your iPhone shows a Bluetooth pairing request for each hearing aid. Tap Pair on each one (two requests for two aids).
- If the app shows See instructions after pairing, follow it to finish call and streaming setup. Phonak says Infinio Ultra and newer models enable calls and streaming automatically.
Android is similar: install from Google Play, allow the Bluetooth and Nearby devices permissions, and follow the same in-app pairing flow.
What You Can Do in the myPhonak App
- Remote Control: change volume, switch programs, and adjust features such as noise reduction, plus equalizer presets or bass, middle, and treble sliders.
- Remote Support: book a video session in which your hearing care professional adjusts your aids remotely (where offered).
- Battery status: see battery level for connected aids and accessories.
- Tap Control and settings: set up double-tap actions on supported models, and get cleaning reminders.
- Health data: wearing time, steps, and activity, with heart rate on Audéo Fit. It can sync with Apple Health on compatible aids.
Want to know how this compares with Apple’s built-in hearing tools? Read Can Phonak Infinio Sphere use iPhone Live Listen?
myPhonak App Won’t Connect? Try This
Phonak’s troubleshooting steps for Paradise, Lumity, and Infinio (non-Ultra) models:
- Close all apps, turn Bluetooth off and on, and restart your phone.
- In Settings > Bluetooth, tap the (i) icon and forget every Phonak entry. You may see up to three, such as R-Phonak hearing aid, LE_R-Phonak hearing aid, and LE_L-Phonak hearing aid.
- Open myPhonak (don’t wait for it to connect), tap Devices > Product Information > Forget my device(s), and confirm.
- Reopen the app and pair again from the start.
- If it still fails, uninstall and reinstall myPhonak, and make sure iOS is up to date.
Other quick checks:
- Pairing mode times out after about 3 minutes. Restart the aids if they don’t appear.
- Charge the aids fully, or fit fresh batteries.
- Keep the phone close by and away from other paired phones or tablets.
- If nothing works, contact your hearing care professional or Phonak support.
myPhonak Privacy Notes
- Some features, such as Remote Support, need a myPhonak account.
- The app asks for Bluetooth, notification, and (on some features) health or location permissions. You can review them in your phone settings.
- Health data sharing with Apple Health is optional.
FAQ
What app do Phonak hearing aids use?
Phonak Bluetooth hearing aids use the free myPhonak app from Sonova, available for iPhone and Android. Children’s fittings may use myPhonak Junior.
What iPhone do I need for the myPhonak app?
An iPhone running iOS 16 or later with Bluetooth Low Energy, which means iPhone 8 or newer.
Do I pair Phonak hearing aids in iPhone Settings or in the app?
Start in the myPhonak app with Pair hearing aids. The app triggers the iPhone’s Bluetooth pairing requests, and you tap Pair for each hearing aid.
How long do Phonak hearing aids stay in pairing mode?
About 3 minutes after you restart them, according to Phonak’s support instructions. If the window passes, restart the hearing aids and try again.
Why won’t my Phonak hearing aids connect to the myPhonak app?
Usually an old pairing is in the way. Forget all Phonak entries in Bluetooth settings, use Forget my device(s) in the app, restart the phone, and pair again.
Can I use Phonak hearing aids without the app?
Yes. Calls and streaming work through Bluetooth without the app, and you can change volume and programs with the buttons on the aids.
