My Phonak Hearing Auds Are Connected to Bluetooth on My

Phonak hearing aids Bluetooth problems can interrupt phone calls, music, or the myPhonak app, even when your phone says the hearing aids are connected. The right fix depends on which connection is failing and which Phonak model you use. Follow these steps to pair your devices and restore a stable connection.

Prepare Phonak Hearing Aids for Pairing

Start with your hearing aids charged or fitted with working batteries, and keep your phone nearby. Restarting the hearing aids opens a short Bluetooth pairing window. Phonak says you have three minutes to select them before pairing mode ends.

1. Turn on Bluetooth in your phone settings. Check that neither the phone nor the hearing aids are in flight mode.
2. For hearing aids with replaceable batteries: open the battery doors, wait five seconds, and close them.
3. For rechargeable models: place both aids in their powered charger for at least 10 seconds, then remove them. You can also use the hearing-aid buttons to switch them off and back on, following your model’s instructions.
4. Start searching immediately. The phone may show R-Phonak hearing aid, L-Phonak hearing aid, or a personalized name. Choose the available phone-audio entry and accept the pairing request.

A confirmation sound in the hearing aids indicates that phone-audio pairing succeeded. The phone may show only one hearing aid for calls, even if sound reaches both. See Phonak’s Bluetooth pairing instructions for the restart sequence and pairing window.

Connect Phonak Hearing Aids to iPhone

On iPhone, use Settings > Bluetooth for phone calls and media. Use the myPhonak app for hearing-aid controls. Whether those connections are set up together depends on your hearing-aid generation. If you have Infinio Ultra or newer aids, start with the myPhonak steps rather than making a separate call-audio pairing.

1. Open iPhone Settings > Bluetooth and make sure Bluetooth is on.
2. Restart your hearing aids using the battery-door or rechargeable procedure above.
3. Under available devices, tap the Phonak hearing-aid name. Accept a pairing request if one appears, then check for the confirmation sound.
4. To use app controls, install myPhonak from the App Store. Open it, complete the initial setup, and tap Pair hearing aids on the Home screen. Restart the aids again when the app requests pairing mode.
5. Wait for both hearing aids to appear in the app. Tap Pair and approve each Bluetooth request.

Infinio Ultra and newer: pairing through myPhonak normally sets up calls and audio automatically. Earlier models: after app pairing, follow See instructions or Optional settings to set up the additional phone-audio connection. Phonak explains this in its myPhonak iPhone setup guide.

If you pair the hearing aids for calls but skip myPhonak, calls and streaming may still work on compatible earlier models. App adjustments will not work until you complete the app’s own pairing process.

Connect Phonak Hearing Aids to Android

Android also has two jobs: connecting Bluetooth audio for calls and media, and connecting to myPhonak for app controls. The setup is similar to iPhone, but permission requests and menu names can differ by phone brand. On Infinio Ultra and newer aids, start with the myPhonak app rather than pairing call audio separately.

1. Open Settings > Bluetooth. On Samsung Galaxy phones, use Settings > Connections > Bluetooth.
2. Restart the hearing aids, then select the Phonak device when it appears in the Bluetooth list. Accept the phone’s pairing prompt.
3. Install myPhonak from Google Play, open it, and select Pair hearing aids on its Home screen. Restart the aids again when prompted.
4. Allow the Bluetooth or nearby-device permissions requested by the app. Phonak also directs users to enable Location Services during initial Android app setup.
5. Wait until both aids appear, tap Pair, and approve the connection requests. If a prompt does not appear over the app, look in phone notifications.

For Infinio Ultra and newer hearing aids, app setup also enables calls and media. For older generations, finish the separate call-and-streaming setup shown after app pairing. Phonak’s Android myPhonak pairing guide explains these model differences.

Fix myPhonak App and Bluetooth Issues

If the app reports a lost connection, check whether calls still stream to your hearing aids. App control and call audio can use different Bluetooth connections on earlier models, so one may work while the other fails. Try the simple fixes before deleting pairings.

1. Check power and permissions. Charge both hearing aids or replace weak batteries. Confirm Bluetooth is on, and allow the permissions myPhonak requests.
2. Refresh the connection. Close myPhonak, switch phone Bluetooth off and on, then reopen the app.
3. Restart both devices. Restart the phone and both hearing aids. Temporarily switch Bluetooth off on another nearby phone, tablet, or computer that may be grabbing the connection.
4. Remove stale pairings if the problem continues. On iPhone, go to Settings > Bluetooth, tap the information icon beside each Phonak entry, and choose Forget This Device. On Android, open the paired-device settings for each Phonak entry and choose Unpair.
5. Clear the app’s remembered devices. In myPhonak, open Devices > YOUR DEVICES > Forget my devices, then return to Home and choose Pair hearing aids. Restart the aids so the app can find them again.
6. Reinstall myPhonak only if re-pairing fails. Install it again from the official app store and complete setup. If the app cannot forget a device, reinstalling can also let you start pairing again.

Phonak documents the full recovery steps separately for iPhone and Android. The phone may show two Bluetooth entries on Infinio Ultra and newer models, or three on many older models. Remove every entry only when performing a full repair.

What if the phone cannot find the hearing aids?

Restart them again to reopen the three-minute pairing window. Check flight mode, nearby paired phones, and whether the correct hearing aid is designated for Bluetooth phone audio. Phonak explains these causes in its missing-device troubleshooting guide.

Improve Phonak Call and Audio Streaming

A successful Bluetooth pairing does not always mean that calls and music will play through the hearing aids. Confirm that the phone routes sound to Phonak, then check signal quality, microphone condition, and streaming settings.

• Check phone compatibility. Phonak uses Bluetooth Classic Audio profiles for calls and music. Its phone compatibility guidance lists Bluetooth 2.1 or newer for calls and streaming, while the myPhonak app has separate, stricter requirements.
• Select the right call output. During a call, choose the Phonak Bluetooth device in the phone’s audio-output menu if sound stays on the handset. On some phones, accepting a call with the hearing-aid button helps route it correctly.
• Improve the signal. Keep the phone close rather than hidden behind your body. Poor cellular reception can affect the call itself, while Bluetooth obstacles can interrupt sound between phone and hearing aids.
• Check the microphones and batteries. Clear visible debris from microphone openings using the cleaning method recommended for your device. For zinc-air models, replace depleted batteries and follow the battery’s activation instructions.
• Reduce unwanted audio switching. Phone notifications, keyboard sounds, and lock sounds can trigger streaming. Silence the unneeded sounds in phone settings if they interrupt listening.

For Infinio Ultra and newer models: if you hear no phone audio, open myPhonak and check Devices > Streaming via Bluetooth > Bluetooth streaming. Turn the toggle on if it was disabled. This option is described in Phonak’s streaming controls guide.

If speech remains difficult in noisy rooms, compatible Roger wireless microphones can send a speaker’s voice to the hearing aids. They support listening at a distance, but do not replace fixing a broken phone connection. Learn how Phonak Roger microphones work in meetings and noise.

Frequently Asked Questions

Conclusion

First identify whether the problem affects myPhonak controls, Bluetooth calls, or both. Check power and restart the connection before removing pairings. If your hearing aids still disconnect after the correct model-specific setup, contact your hearing care professional for help with the fitting and wireless configuration.

Sources

1. Phonak: Pairing for iPhone calls and media: battery and rechargeable restart methods, pairing window, confirmation.
2. Phonak: myPhonak setup on iPhone: app pairing and differences between device generations.
3. Phonak: myPhonak setup on Android: nearby-device permissions and app setup.
4. Phonak: Repair myPhonak on iPhone: removing and rebuilding pairings.
5. Phonak: Repair myPhonak on Android: app reset and Bluetooth entries.
6. Phonak: Hearing aids not found: flight mode, pairing window, nearby devices.
7. Phonak: Bluetooth compatibility: phone audio profiles and app requirements.
8. Phonak: Bluetooth streaming controls: the toggle for supported newer models.
9. Phonak: Roger Table Mic: speech support at a distance and in noise.