Phonak Audio Sphere Connected to iPhone How to Stream

Phonak Sphere Infinio iPhone streaming lets you hear music, podcasts, videos, and phone calls directly through your hearing aids. The setup uses Bluetooth, while the myPhonak app provides extra listening controls. The exact pairing process depends on whether your Audéo Sphere Infinio hearing aids use the original connectivity system or the Infinio Ultra upgrade.

How to Pair Phonak Sphere Infinio Hearing Aids for iPhone Streaming

To pair Phonak Audéo Sphere Infinio hearing aids with an iPhone, turn on Bluetooth and place the hearing aids in pairing mode. The iPhone should then detect an available Phonak connection. Once paired, the hearing aids can receive calls and media audio without a separate streaming accessory.

Follow these steps for the original Sphere Infinio Bluetooth connection:

1. Enable Bluetooth. Open Settings > Bluetooth on your iPhone and switch Bluetooth on.
2. Restart the hearing aids. Place both rechargeable hearing aids in their powered charger for at least 10 seconds, then remove them. They should restart and enter pairing mode.
3. Check the pairing window. The hearing aids remain discoverable for approximately 3 minutes after restarting.
4. Find the Bluetooth connection. Look for R-Phonak hearing aid or L-Phonak hearing aid under the available Bluetooth devices. Your hearing care professional may have customized its name.
5. Select the hearing aid. Tap the available Phonak audio connection and accept any pairing request displayed on your iPhone.
6. Confirm pairing. A confirmation beep indicates successful pairing. The selected connection should then appear among your paired Bluetooth devices.
7. Test audio. Play music or make a phone call to confirm that sound reaches your hearing aids.

With the original connection system, you only need one Bluetooth audio pairing, even when wearing two hearing aids. Audio can still play through both devices.

Phonak provides the complete procedure in its official iPhone Bluetooth pairing instructions.

Infinio Ultra difference: If your hearing aids have the Infinio Ultra upgrade and are already paired through myPhonak, streaming and calls are enabled during the app setup. You generally do not need to repeat the separate Bluetooth audio pairing process.

How to Check That Bluetooth Is Enabled on Your iPhone

Bluetooth must be active for an iPhone to stream sound to compatible Phonak hearing aids. Check the setting directly in the iPhone’s Settings app before starting the pairing process. This also lets you see whether the hearing aids are already paired.

1. Open the Settings app.
2. Tap Bluetooth.
3. Confirm the Bluetooth switch is green.
4. Look under your paired or available devices for a Phonak hearing aid name.

If no Phonak connection appears, restart the hearing aids to activate pairing mode again.

Also check that Airplane Mode or flight mode has not disabled the wireless connection. Your iPhone and hearing aids both need active Bluetooth communication.

Troubleshooting Common Phonak Hearing Aid Pairing Problems

Most pairing failures involve an expired discovery window, an existing Bluetooth connection, or a separate myPhonak app pairing issue. The first step is to identify which connection is missing. Audio streaming and app control do not always use the same Bluetooth connection.

What Should You Check During the Pairing Process?

If the iPhone cannot find your hearing aids, begin with their power and pairing status. Rechargeable Sphere Infinio hearing aids must be switched on and have enough battery power to establish a reliable connection.

1. Confirm both hearing aids are charged and powered on.
2. Restart them using their charger or the hearing aid power controls.
3. Keep the iPhone close while the hearing aids are discoverable.
4. Check whether another nearby phone, tablet, or computer is already connecting to them.
5. Temporarily disable Bluetooth on the competing device if necessary.
6. Repeat pairing from the iPhone’s Bluetooth settings.

If the hearing aids still do not appear, make sure they have not entered flight mode. Restarting the devices normally restores Bluetooth discovery.

Why Do Multiple Phonak Connections Appear in Bluetooth?

Multiple Phonak entries can be normal because the hearing aids use different Bluetooth connections for audio streaming and app communication. However, the number of entries depends on the hearing aid generation and connectivity upgrade.

Phonak’s Bluetooth device identification guidance explains the differences.

With the original setup, LE_R-Phonak and LE_L-Phonak may temporarily display “Not Connected” when myPhonak is closed. They can reconnect when the app opens. This does not automatically mean your audio streaming connection has failed.

If you use the original system and only one low-energy hearing aid appears inside myPhonak, restart both devices and pair through the app again.

How to Check Bluetooth Compatibility and App Pairing

Phonak Audéo Sphere Infinio supports Bluetooth audio streaming with compatible iPhones. The myPhonak app uses Bluetooth Low Energy for remote controls and personalized settings. Pairing successfully for one purpose does not always mean the other connection has been completed.

To set up myPhonak:

1. Install myPhonak from the iPhone App Store.
2. Connect the iPhone to the internet for the initial app setup.
3. Open myPhonak and follow its introductory instructions.
4. Select the option to pair your hearing aids.
5. Restart the hearing aids when the app requests pairing mode.
6. Wait for both hearing aids to appear if you wear a pair.
7. Accept the Bluetooth pairing requests and finish the app setup.

For original Sphere Infinio devices, follow the app’s additional instructions for phone calls and streaming if you have not already completed the Bluetooth audio pairing.

For Infinio Ultra devices, the app normally establishes the required streaming connections during setup.

See Phonak’s myPhonak pairing guide for rechargeable hearing aids on iPhone.

How to Select and Control Audio Streaming From Your iPhone

After pairing, your iPhone can send music, videos, podcasts, and phone audio to your Phonak hearing aids. Most audio playback controls remain on the iPhone itself. The myPhonak app is not required to play music from your phone.

1. Open a music, podcast, or video app.
2. Start playing audio.
3. Open the audio output or playback destination menu.
4. Select your connected Phonak hearing aids.
5. Adjust playback volume using the iPhone’s volume controls.

You can also change the playback destination from Control Center or the Lock Screen. Apple’s Bluetooth audio playback instructions explain these options.

For phone calls, tap the Audio button on the active call screen and choose your Phonak hearing aids if the call is playing through the iPhone speaker.

If the hearing aids’ multifunction buttons are configured for call control, you can also use them to answer incoming calls.

How to Customize Audio Streaming Settings in the myPhonak App

The myPhonak app allows you to adjust hearing aid listening settings without visiting the iPhone’s Bluetooth menu each time. Available options depend on the hearing aids’ programming and the version of the app. Some controls change your general listening program rather than the phone’s media playback directly.

Useful settings include:

1. Equalizer presets: Select Default, Comfort, Clarity, or Dining where available. These presets adjust the sound’s frequency balance for different listening needs.
2. Three-band equalizer: Adjust bass, middle, and treble frequencies for more personal sound preferences.
3. Volume adjustments: Change the hearing aid volume, including separate left and right adjustments when supported.
4. Listening programs: Choose an available program or adjust supported settings, such as noise reduction and speech focus.
5. Ambient balance: On supported streaming programs, adjust the balance between streamed audio and surrounding environmental sounds.
6. Tap Control: Where enabled, use supported tapping gestures for actions such as answering calls, pausing audio, or activating the phone’s voice assistant.

To access advanced sound options, open the app’s remote control screen, choose the active program, and select its adjustment controls. You can save supported personalized adjustments as a new program.

Phonak documents these controls in its official myPhonak user guide.

If a setting does not appear on your screen, it may not be supported by your current hearing aid configuration. Your hearing care professional can explain the available programs and Tap Control options.

How to Improve Call Quality With Phonak Hearing Aids and iPhone

Good call quality depends on both your mobile phone signal and the Bluetooth connection to your hearing aids. Weak reception can affect the conversation even when the hearing aids remain connected. Background noise and microphone placement can also affect how clearly callers hear you.

• Check cellular reception: Move somewhere with a stronger mobile signal if voices are breaking up.
• Reduce Bluetooth obstacles: Keep the iPhone near your hearing aids and avoid placing it behind thick barriers or deep inside a bag.
• Check battery levels: Make sure both hearing aids have enough charge before a long call.
• Choose the correct output: Confirm that the active call uses your Phonak Bluetooth connection rather than the iPhone speaker.
• Reduce background noise: Move somewhere quieter if callers struggle to understand your voice.
• Check microphone openings: Keep the hearing aid microphones clean using the maintenance method recommended for your devices.

During hands-free Bluetooth calls, the hearing aid microphones normally capture your voice. If the other person cannot hear you clearly, changing to the iPhone microphone may help in some situations.

Phonak explains the correct call routing and microphone checks in its iPhone call troubleshooting instructions.

What to Do If Audio Streaming Stops Working

If Phonak streaming suddenly stops, check whether the problem affects music, calls, or myPhonak controls. These functions can fail independently. Begin with simple connection checks before deleting your Bluetooth pairings.

1. Check audio output. Make sure your iPhone is sending sound to the correct Phonak hearing aid connection.
2. Check power. Confirm both hearing aids are switched on and sufficiently charged.
3. Reconnect Bluetooth. Turn Bluetooth off and back on using the iPhone’s Settings app.
4. Restart the devices. Restart the hearing aids, followed by the iPhone if needed.
5. Check for competing connections. Temporarily turn off Bluetooth on nearby devices that may already be connected to the hearing aids.
6. Update software. Check for applicable iPhone software and myPhonak app updates.
7. Re-pair if necessary. If the connection remains unreliable, remove the affected pairing and complete setup again.

How to Fully Re-Pair the Original Sphere Infinio Connection

If ordinary reconnection fails on a non-Infinio Ultra model, Phonak recommends removing the existing phone and app pairings before starting again. This includes both the audio connection and the separate low-energy app connections.

1. Open Settings > Bluetooth on the iPhone.
2. Tap the information icon next to each relevant Phonak connection.
3. Choose Forget This Device for the original audio pairing and both LE connections.
4. Open myPhonak and find the option to forget your hearing aids under its device information settings.
5. Confirm the removal, then restart the hearing aids.
6. Open myPhonak again and complete its pairing instructions.
7. Complete the separate Bluetooth streaming pairing if the app instructs you to do so.

These steps follow Phonak’s connection reset guidance for earlier-generation hearing aids.

What If Streaming Is Disabled on Infinio Ultra?

Infinio Ultra hearing aids can have a separate Bluetooth streaming switch inside myPhonak. If the app connects but neither music nor calls stream, verify this option has not been disabled.

1. Open myPhonak.
2. Go to Devices.
3. Select Streaming via Bluetooth.
4. Make sure Bluetooth streaming is enabled.

Phonak confirms this control in its Infinio Ultra Bluetooth streaming settings guide.

Frequently Asked Questions

How Do I Stream Music on My Phonak Hearing Aids?

Pair your Phonak hearing aids with your iPhone using Bluetooth, then open a music app and start playback. Select your hearing aids as the audio output. The myPhonak app is optional for listening adjustments; music streams through the iPhone’s Bluetooth connection.

Does Phonak Work With iPhone?

Yes. Compatible Phonak hearing aids, including Audéo Sphere Infinio, can connect to an iPhone through Bluetooth for music, videos, and phone calls. The myPhonak app adds remote controls and listening settings, but audio streaming does not require keeping the app open.

Why Does My iPhone Show Three Phonak Bluetooth Devices?

With the original Sphere Infinio connection system, one Bluetooth entry handles music and calls, while two low-energy entries connect to myPhonak. This is normal. Infinio Ultra connections work differently and typically show two entries for a paired set of hearing aids.

Why Is My Phonak App Connected but Music Is Not Playing?

The app connection and media streaming connection may be separate. On original Sphere Infinio devices, check that the Bluetooth audio pairing is also complete. On Infinio Ultra devices, check whether Bluetooth streaming is enabled in the app’s device settings.

Conclusion

Phonak Audéo Sphere Infinio hearing aids can stream music, videos, and phone calls directly from a compatible iPhone. The key is completing the correct Bluetooth pairing for your device generation and selecting the right audio output.

Once streaming works, use myPhonak to personalize your listening settings. If the connection becomes unreliable, check the audio route and pairing configuration before attempting a full reset.

Sources

1. Phonak: Pair Hearing Aids With iPhone: Official Bluetooth setup, pairing window, restart procedure, and streaming confirmation.
2. Phonak: Connect Rechargeable Hearing Aids to myPhonak: App installation, pairing, and Infinio Ultra setup differences.
3. Phonak: Bluetooth Device Identification: Audio and low-energy connection names for original and Infinio Ultra hearing aids.
4. Apple Support: Play Audio on a Bluetooth Accessory: Selecting Bluetooth audio output and controlling playback.
5. Phonak: myPhonak User Guide: Equalizer presets, sound adjustments, remote controls, and supported app settings.
6. Phonak: iPhone Microphone and Call Troubleshooting: Call routing, microphone checks, and improving voice clarity.
7. Phonak: Bluetooth and App Connection Troubleshooting: Restarting, removing old connections, and re-pairing earlier hearing aid models.
8. Phonak: Infinio Ultra Bluetooth Streaming Controls: Enabling or disabling streaming through the myPhonak app.

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